Reference

How f333 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, use our lobby, or make a payment via bKash, Nagad, or Rocket — and exactly how we protect it.

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f333 How f333 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to review, correct, or remove the personal data we hold on you, our support team handles those requests directly. Whether your query is about a bKash payment record, a withdrawal history, or account credentials, you can reach us through the channels below. Response times depend on the complexity of your request, but we acknowledge every privacy query we receive.

Team online

Live Chat

Open the chat widget inside your account dashboard and select the privacy or data topic. Our team picks up privacy queries and routes them to the right person.

Email Support

Send your data request or privacy concern to our support email address found in your account settings. Include your registered mobile number for faster account matching.

Account Help Centre

Log in and visit the Help section to submit a written data request. This creates a ticket we can track and respond to with a clear resolution.

DATA HANDLING PRACTICE

How We Protect and Manage Your Data

Protecting your account data is an operational priority, not an afterthought. We apply encryption to data in transit and at rest, and access to account records is restricted to staff with a direct operational need. Here is how the four key areas of data management work at f333.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. We never ask for your bKash, Nagad, or Rocket PIN through any support channel.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules in eligible regions. Inactive accounts are reviewed on a scheduled basis.

Your Access Rights

You can request a copy of your stored data, ask us to correct inaccurate records, or request deletion where no legal retention obligation applies. Contact support with your registered number to start the process.

Common Questions About Your Data at f333

These are the questions we hear most often about how we handle personal data, payment records, and account privacy. If your question is not here, reach out through live chat or the Help Centre in your account.

We collect your name, mobile number, and account credentials at registration. Once you make a payment, we record the transaction reference linked to your bKash, Nagad, or Rocket wallet — not your PIN.

We share data only with payment processors and identity verification services where it is needed to complete a transaction or verify your account. We do not sell your personal information to any third party.

Contact our support team via live chat or the Help Centre inside your account. Include your registered mobile number so we can match your request to the correct account record quickly.

Yes. Where no legal retention obligation applies in your eligible region, we will delete your data on request. Some records — such as payment transaction references — may need to be kept for a defined period.

We store only the transaction reference and wallet identifier, not your mobile banking credentials. All payment data is encrypted in transit. We never request wallet PINs through support channels.

This policy applies to accounts in eligible regions. Access to f333 and the data rights described here depend on your local law and your eligibility as determined at the time of registration.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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